Terms of Service

These Terms of Service (“Terms”) govern access to and use of 1Point AI websites, dashboards, APIs, and embeddable AI assistants.

1. Accounts and eligibility

You must provide accurate business information and keep login credentials confidential. You are responsible for all activity under your account. We may suspend or terminate access for unpaid invoices, abuse, or security risk.

2. Service description

We provide AI assistant software for businesses, including chat widgets, lead capture, appointments, and related admin tools. Features may vary by plan. AI responses can be inaccurate; businesses must review important customer communications before acting on them.

3. Subscriptions and billing

Unless otherwise agreed in writing, subscriptions are billed according to the plan selected for your business. Trials end on the stated trial date. After expiry, access to dashboards and/or AI widgets may be suspended until payment is confirmed. Fees are generally non-refundable except where required by law or expressly agreed.

4. Acceptable use

• Do not use the service for unlawful, harmful, or deceptive content.
• Do not attempt to bypass security, scrape other tenants’ data, or overload the platform.
• Do not embed the widget on unauthorized domains when domain restrictions are enabled.
• You are responsible for the content you configure in knowledge bases, prompts, and marketing copy.

5. Customer data

Businesses retain ownership of their customer and configuration data. You grant us a limited license to process that data solely to provide the service. Our handling of personal data is described in the Privacy Policy.

6. AI and third-party providers

Parts of the service may use third-party AI model providers. Do not submit sensitive regulated data unless your agreement and configuration expressly support it. We are not liable for model hallucinations or third-party outages beyond our reasonable control.

7. Warranties and liability

The service is provided “as is” to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation. Our aggregate liability arising from the service is limited to the fees paid by you for the service in the three months preceding the claim, except where liability cannot be limited by law.

8. Termination

You may stop using the service at any time. We may suspend or delete a business for material breach, non-payment, or prolonged inactivity. Upon termination, widget access and admin login for that business are disabled.

9. Changes

We may update these Terms from time to time. Continued use after notice of material changes constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms can be sent using the contact details in the site footer.